Frequently Asked Questions
Everything you need to know about your VESSEL gear and performance equipment.
What is the standard shipping timeframe for VESSEL orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited 2-day and overnight options are available at checkout for urgent performance needs.
Do you offer a warranty on your sports equipment?
Yes, all VESSEL products come with a one-year limited warranty against manufacturing defects in materials and workmanship to ensure your gear performs at its peak.
What is your return policy for unused gear?
We accept returns of unused, tagged merchandise within 30 days of delivery. Please note that personalized or custom-built equipment is final sale and cannot be returned.
How should I clean and maintain my VESSEL bags?
For synthetic leather and high-performance fabrics, we recommend wiping with a damp cloth and mild soap. Avoid harsh chemicals or machine washing to preserve the integrity of the water-resistant coatings.
Do you offer international shipping?
Yes, VESSEL ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
Can I customize equipment for my sports team?
Absolutely. We offer professional embroidery and logo application services for teams and corporate partners. Please contact our 'Team Sales' department for minimum order quantities and lead times.